Questions Answered.
Expectations Made Clear.

Pricing is shown in BookingKoala after you enter your ZIP code, home details, service, and any add-ons. The checkout is the source of truth for current pricing and availability.

No. The appointment time is the expected arrival time. If a delay of more than five minutes may occur, Operations is notified as soon as the risk is known so the customer can be updated.

Report an in-scope concern within 24 hours or by the next business day. Validated concerns qualify for one complimentary reclean of the affected area under the PuraMaid service promise.

Your booking confirmation states the supply arrangement for your service and market. If anyone in the home has allergies, sensitivities, or product restrictions, tell us before the appointment.

Available add-ons appear during checkout. Tasks outside the confirmed scope must be approved before work begins; cleaning professionals cannot change price, time, or scope on their own.

The cleaning professional pauses and contacts Operations when unusually heavy buildup, clutter, pet hair, or inaccurate condition information materially affects the job. Only management may offer a change to time, scope, or price, and customer approval is required before the change.

Usually not, as long as safe, accurate access instructions are confirmed. Follow the access and alarm instructions shown during booking and in your confirmation.

Follow the pet instructions in your confirmation. Pets must be secured when needed so exterior doors, equipment, and cleaning areas remain safe.

Payment timing and authorization terms are shown during BookingKoala checkout. Review the final checkout terms before placing the booking.

Only work in the confirmed scope should begin. Contact PuraMaid to request additions; the cleaning professional cannot independently change the price, time, or scope.

No. Tips are optional. When provided through an approved channel, tips are intended for the cleaning professional or team.