Privacy Policy

Effective Date: July 7, 2026
Business Name: PuraMaid
Website: puramaid.com
Email: contact@purmaid.com

PuraMaid respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request a quote, book a cleaning, communicate with us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Service address
Billing information
Booking details
Home size and service preferences
Entry instructions
Notes or special instructions related to your cleaning
Communication preferences
Any information you provide through our website, booking form, text messages, phone calls, or emails

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

PuraMaid uses your information to:

Schedule and manage cleaning appointments
Confirm service availability
Provide pricing and quotes
Communicate with you about your booking
Send reminders, updates, and service-related messages
Process payments
Respond to questions or customer service requests
Improve our website, services, and customer experience
Maintain records for business, accounting, legal, and operational purposes
Prevent fraud, misuse, or unauthorized activity

We may contact you by phone, email, or text message regarding your booking, service updates, reminders, account issues, or customer support.

3. Payment Information

PuraMaid may require a valid payment method to reserve or complete a booking. Payment information may be processed through third-party payment processors or booking platforms.

We do not store full credit card numbers on our own systems. Payment information is handled by secure third-party payment providers according to their own security and privacy practices.

4. BookingKoala and Third-Party Services

PuraMaid may use third-party platforms, including BookingKoala, payment processors, email providers, text messaging services, website hosting providers, analytics tools, and other business software to operate our services.

These third parties may collect, process, or store your information as needed to provide their services to us. Their use of your information is governed by their own privacy policies and terms.

5. Text Messages and Email Communications

By providing your phone number or email address, you agree that PuraMaid may contact you regarding your booking, appointment reminders, service updates, customer support, payment issues, and related service communications.

Standard message and data rates may apply for text messages.

You may opt out of non-essential marketing communications at any time. However, we may still send necessary service-related messages regarding active bookings, payments, or customer support matters.

6. How We Share Information

PuraMaid does not sell your personal information.

We may share your information only when reasonably necessary, including with:

Cleaning professionals or service providers assigned to your appointment
Booking and scheduling platforms
Payment processors
Email, phone, or SMS providers
Website hosting and analytics providers
Business, accounting, legal, or insurance professionals
Government authorities if required by law
Other parties when necessary to protect our rights, safety, customers, property, or business operations

Cleaning professionals may receive information necessary to complete your service, such as your name, service address, contact information, appointment details, home access instructions, and job notes.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, and improve the customer experience.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work properly if cookies are disabled.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We may retain your information for as long as reasonably necessary to provide services, manage customer relationships, comply with legal or accounting obligations, resolve disputes, prevent fraud, and operate our business.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

10. Children’s Privacy

PuraMaid’s website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

11. Your Choices

You may contact us to:

Update or correct your personal information
Ask questions about how your information is used
Request removal from non-essential marketing communications
Request that we review or delete certain information, where legally and practically possible

Some information may need to be retained for business, legal, payment, tax, or security purposes.

12. Links to Other Websites

Our website or booking platform may contain links to third-party websites. PuraMaid is not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

PuraMaid may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

PuraMaid
Website: puramaid.com
Email: contact@purmaid.com